YLG Bullion International
FAQ

FAQ

FAQ

Opening Account

How to open account with YLG Bullion?

– Requested documents (for corporate) as below,


Account application form

Bullion Transaction Agreement

Physical Precious Metals Sale Agreement

Copy of Passport or ID or VISA and Proof of Residential Address

Business Registration / Certificate of the company / MOA / List of shareholders

Minutes of meeting or Resolution to open the Account with YLG SG

Financial statement for the previous 2 years / Bank Statement 3-6 months

KYC / CDD Form


– Requested documents (for individual client):


Account application form

Bullion Transaction Agreement

Physical Precious Metals Sale Agreement

Copy of Passport or ID or VISA and Proof of Residential Address

Bank Statement 3-6 months

KYC /CDD Form

Customer Support

If I have some inquiries to ask. How can I contact with YLG Bullion for further assistance?

 Kindly please contact +66 2687 2650 ext: 320

Payments

Can I pay in cash when I buy precious metals from YLG Bullion?

Sorry, we don’t accept cash currently.

When I buy/sell bullion online in YLG Bullion Platform, how to remit/receive the fund?

Please refer to the payment page as mentioned

What is the maximum order size if I trade with YLG Bullion?

Maximum 70kg for per transaction on the platform.

What kind of payment methods is acceptable when trading with YLG Bullion?

  • Currently we only accept telegraphic transfer.

Shipping and Insurance

which secure logistic company will provide the shipping service?

G4S, Brinks and Malca-Amit

Can I claim shipping insurance for my order?

Clients will never take the risk, before collecting the gold, all the risk is on YLG.

If I have a shipment. How can I arrange the shipping agent?

We will arrange for you, but we need carrier’s contact info, flight details and passport photocopy.

How much is the shipping/delivery charge?

USD 200

Products

How long will you keep the precious metals for me?

As long as your wish, but storage charge will be incurred and charged by pertaining vault.

When I trade bullion online with YLG Bullion, how do I confirm the transaction?

Once you made an order via our online trading system, our officer will send you the confirmation to your chatting app group binding with ylg such as line,whatapp or wechat.

For physical gold collection, clients need to check with us about the stock availability first then confirm the shipment in the group.

Where can I collect the precious physical metals when I make an order?

  • Door to Door service by secure logistic
  • Collect at our Vault in Hongkong, Singapore or Bangkok.
  • Singapore Changi Airport

How many various types of physical products are available in YLG Bullion?

  • Gold Bar
  • Gold Scrap
  • Gold Granule
  • Gold Dore
  • Silver Scrap
  • Silver Granule
  • Silver Dore
  • Platinum

What kind of investment products does YLG Bullion can support?

  • YLG online platform
  • Physical Precious Metals

Security and Privacy

Is it secure to trade with YLG Bullion?

It is definitely safe to trade with ylg, we have three rotation shift staffs standing by for your enquiry on weekdays.

How do you keep my personal information in a secure environment?

Your personal information will be kept in the “secure room” which is always under CCTV monitoring operation for 24 hours.

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